top of page

Privacy Policy

Last Modified: July 9, 2025

 

Rolla Labs Inc. (“Rolla,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile apps, and all related products, services, and content (collectively, the “Platform”).

​

By accessing or using the Platform, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Platform.

​

1. Information We Collect

​

We collect the following categories of information from users:

​

A. Information You Provide Directly

  • Name, email address, and other profile information

  • Video and audio clips submitted through the Platform

  • Campaign or group affiliation (as assigned by an admin)

  • In-app responses to questions, prompts, or scripts
     

B. Information Collected Automatically

  • Device details (model, OS version, browser type)

  • IP address and general geolocation

  • GPS data (if location permissions are enabled)

  • Video metadata (e.g., resolution, duration, orientation)

  • Usage data (e.g., screen views, feature use, interactions)

  • Biometric and voice data, including facial recognition and voice analysis where available
     

C. Information from Third Parties

  • Analytics data from tools like Mixpanel

  • Support conversations and behavior through Intercom

  • Hosting and storage infrastructure via AWS
     

2. How We Use Your Information

​

We use the data we collect for the following purposes:

  • To enable contributors to capture, edit, and submit video content

  • To allow admins to create campaigns, manage submissions, and view analytics

  • To generate personalized content or video suggestions

  • To provide and improve our editing services (manual and instant video generation)

  • To send push notifications, reminders, or updates

  • To personalize your user experience and streamline platform navigation

  • To promote Rolla and its capabilities in marketing, case studies, and demos (when consent is given)

  • To analyze performance, detect misuse, and improve security
     

3. Sharing & Disclosure
 

We share your data with:

  • Brands/Admins: If you are a contributor, your submitted content and basic profile info are shared with the brand or admin who invited you.

  • Third-Party Services: We use trusted vendors to help operate our platform:

    • AWS for data hosting and storage

    • Mixpanel for analytics and usage tracking

    • Intercom for customer support, notifications, and email communication

  • Legal Obligations: We may share information if required by law, subpoena, or legal process.
     

We do not sell your personal information to third parties.

​

4. Your Rights & Choices
 

For All Users:

  • You may access, update, or delete your profile at any time.

  • You may opt out of receiving push notifications or marketing messages via your settings.

  • You may delete your account entirely by contacting support.
     

For Contributors:

  • You cannot delete video clips once submitted.

  • You cannot restrict how your submitted clips are used once you’ve provided explicit in-app consent.
     

For Admins:

  • You may delete video content, user groups, or campaigns from your dashboard.
     

5. Children’s Privacy
 

Rolla is not intended for children under 13 (or 16 in certain jurisdictions). However, minors may appear incidentally in video clips (e.g., in school or sports settings). By submitting content that includes minors, you confirm that you have obtained all necessary permissions from the minor’s parent or guardian. Rolla does not independently verify such consent and is not liable for its absence.

​

6. Data Retention

​

Rolla retains:

  • Contributor and admin data indefinitely, unless the user deletes their account

  • Submitted content indefinitely, even if removed from the admin dashboard

  • Metadata and campaign information unless legally required to delete
     

7. International Users & Legal Bases

​

If you are located in the EU, UK, or California, you have additional rights under GDPR and CCPA:
 

A. GDPR Rights (EU/UK Users)
 

You may:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Request data portability

  • To exercise these rights, email support@rollavideo.com
     

B. CCPA Rights (California Residents)
 

You have the right to:

  • Know what personal data we collect and use

  • Request deletion of your personal data (excluding submitted clips)

  • Opt out of “sale” of data (we do not sell user data)
    To submit a request, email support@rollavideo.com.
     

8. Security
 

We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and log out when using shared devices.
 

9. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. Material changes will be communicated via in-app notifications or admin email. Continued use of the Platform after changes means you accept the updated terms.
 

10. Contact Us
 

If you have questions about this Privacy Policy or your data, please contact:

Rolla Labs Inc.
630 9th Avenue, Suite #1411
New York, NY 10036
support@rollavideo.com

bottom of page